Terms
Terms & Conditions
Customer terms
Business identity and scope
Radiance Jewels is an online jewellery storefront operated by ORSENATAS LTD, company number 16435964. Registered address: Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE, United Kingdom.
The storefront is currently focused on customers in the United Kingdom and is operating in catalogue mode. Online payment and order completion are not currently active.
Products, pricing and availability
We aim to show product descriptions, images, prices and availability clearly. We may correct obvious errors and update product information where needed.
Prices are shown in GBP where product data is available. Delivery charges and any applicable tax or import-charge handling will be shown or explained before an online order can be placed.
Order steps and payment
Because online checkout is not active, browsing the website or contacting us does not create an online sales contract through the storefront.
Payment activation is a separate launch decision. When online payment is enabled, the website must clearly show the steps to place an order, payment method, delivery costs, and any applicable totals before confirmation.
Delivery, cancellation and returns
Delivery arrangements, dispatch timing, return instructions and postage arrangements will be explained before an online order can be placed.
Where a legal cancellation or faulty-goods right applies, your statutory rights are not affected.
Customer responsibilities and complaints
Please provide accurate information when contacting us and do not send payment card details by email.
For questions or complaints, email info@radiancejewels.shop. We will review the issue and respond with the next step.
Liability and governing law
Nothing in these terms is intended to limit rights that cannot legally be limited, including statutory consumer rights.
These terms are intended for the UK storefront. These terms do not limit statutory consumer rights that apply to customers in the United Kingdom.