Terms
Terms & Conditions
Customer terms
Business identity and scope
Radiance Jewels is an online jewellery storefront operated by ORSENATAS LTD, company number 16435964, registered in England and Wales. Registered office: Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE, United Kingdom.
The storefront is focused on customers in the United Kingdom. Some online ordering features may be unavailable; where this applies, customers can browse the collection and contact us for assistance.
Products, pricing and availability
We aim to show product descriptions, images, prices and availability clearly. We may correct obvious errors and update product information where needed.
Prices are shown in GBP where product data is available. Delivery charges and any applicable tax or import-charge handling will be shown or explained before an online order can be placed.
Order steps and payment
Browsing the website or sending an enquiry does not by itself create a sales contract.
Where online ordering is available, the website will show the relevant product price, delivery cost and order total before confirmation. We do not ask customers to send payment card details by email.
Delivery, cancellation and returns
Delivery arrangements, dispatch timing, return instructions and postage arrangements will be explained before an online order can be placed.
Where a legal cancellation or faulty-goods right applies, your statutory rights are not affected.
Customer responsibilities and complaints
Please provide accurate information when contacting us and do not send payment card details by email.
For questions or complaints, email info@radiancejewels.shop. We will review the issue and respond with the next step.
Liability and governing law
Nothing in these terms is intended to limit rights that cannot legally be limited, including statutory consumer rights.
These terms are intended for the UK storefront. These terms do not limit statutory consumer rights that apply to customers in the United Kingdom.