Returns & Refunds

Changing your mind

If you would like to cancel or return an item, email info@radiancejewels.shop with your name, order details and the item concerned. We will explain the return options that apply to your order.

Your statutory consumer rights are not affected.

Returning an item after cancellation

Please contact us before returning an item. We will confirm the applicable return address, instructions and timing before the item is sent.

Return condition and return postage

Items should be kept unused and handled only as needed to inspect them. Please keep original packaging, tags and protective materials where possible.

We will explain any applicable postage arrangements before you send the item back.

Refunds and delivery charges

Where a cancellation or refund right applies, we will explain the amount, method and expected timing when we confirm the applicable return instructions.

Faulty, damaged or not-as-described goods

Your statutory rights are not affected. If goods are faulty, damaged, or not as described, contact us as soon as possible with details and photos where useful.

UK consumer law may give customers a short-term right to reject faulty goods, and repair, replacement, price reduction or refund rights may apply depending on the circumstances.